Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: October 2024

1. General Information
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2. Product and Supplementation
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3. Payments and Orders
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4. Shipping and Delivery
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5. Loyalty, Promotions, Cooperation

1. General Information

How can I contact customer support?

You can contact us by telephone: +48 61 677 61 13 or by e-mail: office@puromedica.com.

Where can I buy NUION supplements in-store?

You can buy NUION supplements at our headquarters (ul. Batorowska 30, 62-070, Dąbrowa, POLAND) and in partner shops.

2. Product Questions

For how long should a 50 ml & a 100 ml bottle last?

One 50 ml bottle should last approximately 50 days of supplementation when the recommended daily dose is taken. However, it should be remembered that these values may vary depending on the product and individual requirements.

One 100 ml bottle should last approximately 100 days of supplementation when the recommended daily dose is taken. However, it should be remembered that these values may vary depending on the product and individual requirements.

Is it safe for children to take NUION supplements?

Yes, children can take NUION supplements.

How much magnesium does one drop of Magnesium NUION contain?

One drop of magnesium contains approximately 2.8 mg of elemental magnesium. Additionally, 20 drops of magnesium are equal to 1 ml, and this dose provides 56.25 mg of magnesium.

Are your supplements safe for pregnant and breastfeeding women?

Yes, NUION supplements are safe for pregnant and breastfeeding women. If in doubt, please consult your doctor.

Why don’t you sell NUION Magnesium together with vitamin B6?

Vitamin B6 is an activator of many decarboxylases, including histidine decarboxylase. This enzyme converts an amino acid histidine into histamine, which can be harmful for allergy sufferers when vitamin B6 is supplemented long-term. Magnesium, on the other hand, is a mineral that should be taken regularly.

Why are liquid dietary supplements safer than tablets?

Our liquid solutions are free from preservatives, sweeteners, and colourings, whereas these artificial substances are often present in tablet forms.

Why do we not use liposomal forms?

Liposomal forms have become popular recently due to their slower release, but liposomes are artificial carriers and not something the body naturally requires.

Why do you not produce a “chelated” magnesium?

We do not produce chelated magnesium because chelation refers to the binding of minerals to amino acids. Our supplements use highly soluble mineral compounds in water, making them inorganic.

How does the Collagen Booster work?

Collagen Booster contains natural stimulators for collagen production in our cells. It provides the building blocks necessary for collagen synthesis, and a small amount of marine collagen is quickly broken down into low-molecular-weight compounds, helping to produce collagen in the body.

Can I add all liquid forms to one glass of water?

Generally, yes. However, we recommend mixing supplements to be taken before meals in one glass and those to be taken after meals in another. The consumption instructions for each supplement are provided on the label.

Is your magnesium safe for the kidneys?

Yes. Magnesium, as a natural competitor to calcium, reduces the risk of calcium oxalate buildup in the kidneys, thereby decreasing the likelihood of kidney stone formation.

Why does your vitamin C contain curcumin?

Both vitamin C and curcumin have immunomodulatory properties. Their combination enhances their anti-inflammatory effects, providing better immune support.

Can I drink coffee while I supplement molybdenum?

No, you should not drink coffee when taking molybdenum because the mineral activates two enzymes that coffee inhibits.

3. Payments and Orders

How can I pay for my order?

You can pay for your order by credit/debit card and by traditional bank transfer.

Do you issue VAT invoices?

Yes, we do issue VAT invoices.

4. Shipping and Delivery

What shipping methods are available?

The shipping methods we offer in Poland are: PACZKOMAT® InPost, InPost courier, FedEx courier, and DPD courier. For international shipments, we only offer FedEx courier.

How long does it take to process the order?

We make every effort to ensure that your order is sent on the same or the next business day.

Do you offer free shipping?

Yes, for orders shipped within Poland, we offer free shipping with DPD Pickup and PACZKOMAT® InPost. For international shipments, we do not offer free shipping.

Do you offer international shipping?

Yes, we currently support shipping to all EU countries. For countries outside the EU, please contact our customer support for an individual calculation.

5. Loyalty Program, Promotions, Cooperation

I would like to promote NUION products, do you have any affiliation system?

Yes, please visit this link: puromedica-eng.goaffpro.com

I would like to sell NUION products, do you have any partner system?

Yes, we do. If you are a distributor, dietician, physician, herbalist, and are interested in selling our products, please contact our customer support team.

Can you produce diet supplements on a white label/private label basis?

Yes, we produce diet supplements on the white label/private label basis, and we already have years of experience in cooperating with companies from different countries with this regard.

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You can join our newsletter by entering your email address on the following page: Newsletter.
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