Terms and conditions

Registration

  1. In order to create a Customer Account a Customer shall be obliged to register (Registration is free of charge).
  2. Registration is not necessary to place an Order at the Online Store.
  3. In order to complete the Registration the Customer should fill in the registration form made available by the Seller on the Store’s website and sent the filled in registration form electronically to the Seller by choosing an appropriate function in the registration form. The Customer defines their individual password to the Customer Account at Registration.
  4. While filling in the registration form, before registering a Customer Account, a Customer has the opportunity to read the Regulation and accept it by ticking an appropriate box in the form.
  5. At Registration the Customer might express their voluntary consent to processing of their personal data for marketing purposes by ticking an appropriate box in the registration form. In such case the Seller explicitly informs the Customer about the purpose of collecting the personal data and about the recipients of the data known to the Seller or expected by it.
  6. The Customer’s consent to processing of their personal data for marketing purposes does not make the opportunity of concluding a Customer Account electronic Operation agreement with the Seller conditional, as the Customer might withdraw the consent at any moment by submitting an appropriate representation to the Seller. The representation might be submitted to the Seller in any form, in particular via e-mail at office@puromedica.com or by traditional mail at the Seller’s address: PUROMEDICA SP. Z O.O.  UL. BATOROWSKA 30 62-070 DĄBROWA
  7. After sending a filled in registration form the Customer shall immediately receive a confirmation of Registration to their e-mail address provided in the registration form. At that moment the Customer gets access to their Customer Account and an opportunity to alter the data provided at Registration.

Accepting and completion of an order

  1. The Customers entitled to order the Products offered by the Online Store include:
  2. Customers who have a Customer Account,
  3. Customers who do not have a Customer Account and place orders without Registration and logging in to a Customer Account.
  4. The status of a registered Customer of the Online Store is received after completing the following steps:
  5. correctly filling in the registration form available on the website of the Store and defining the Customer Account login and password,
  6. activating the account by clicking the link sent to the Customer’s e-mail address. The login and the password are confidential. At each subsequent Order the Customer shall use the previously defined login and password. After entering the defined login and password the given Customer can update the data provided at Registration.
  7. The following data should be provided by the Customer at Registration:
  8. full name, b. address (street, building number, city, post code), c. e-mail address,
    d. contact telephone number, e. password.
  9. Orders from Customers are accepted directly via the Website – “Online store” tab and by e-mail at: office@puromedica.com, Monday to Friday, 8.00 a.m. to 4.00 p.m.
  10. The conditions of accepting an Order are as follows:
  11. for Orders placed via the Online Store – correctly filling in the contact details form at “Online store” tab,
  12. for Orders placed by e-mail – submitting an Order including the following data:

Product name(s) including their codes, packaging/weight type (where applicable), number of Products ordered, full contact details for shipment, that is, full name of the recipient, shipment address (street, building and/or apartment number, post code, city), contact telephone number (for the courier), information on payment method (cash on delivery, payment transfer or dotpay electronic payment system.

  1. After submitting an Order the Seller shall immediately confirm its receipt, which makes the Customer bound by their declaration and entails completion of the Order. The moment of accepting an Order for completion shall be deemed as the moment of concluding the sales agreement. An Order is confirmed by sending an appropriate message to the Customer: a) at the e-mail address given at Registration (applies to Customers with active Customer Accounts) or b) at the e-mail address given while placing the Order (applies to Customers without active Customer Accounts).
  2. Accepting an Order for completion:  a) for Orders paid at delivery – it starts not later than on the working day following the day of submitting the Order by the Customer, b) for Orders paid by payment transfer or via dotpay system – it starts after crediting the payment for the submitted Order on the Seller’s bank account;
  3. Preparing an Order shall be deemed as completing and packing the Ordered Product by the Seller and transferring it to an external courier company for delivery to the Customer.
  4. Orders are completed by the Online Store within 5 days from the date indicated in the previous item, on working days from Monday to Friday, from 8.00 a.m. to 4.00 p.m.
  5. Orders placed on Saturdays, Sundays and public holidays or outside of the Online Store’s working hours are completed on the following working day.
  6. If an Order cannot be completed due to unavailability of a Product, the Customer shall be informed about it immediately, within 3 days from submitting the Order. In such case the Seller shall immediately return the amount received from the Customer for the uncompleted Order. The Customer might give its consent for extending the period of processing the Order or for purchase of another Product instead of a refund.
  7. An appropriate accounting document is issued with each Order and sent to the Customer with the ordered Product.

Product prices

  1. Price shall be deemed as a Product’s gross price indicated next to the information concerning the Product. It does not include shipment costs. Products offered by the Store are expressed in Euro and include VAT.
  2. The price indicated for a Product shall be binding at the moment of placing an Order. The price shall not change irrespective of changes in the prices at the Online Store, which might be made for individual Products after placing an Order.
  3. The indicated prices of the Products do not include shipment costs, which, however, are explicitly stated at the stage of placing the Order.

Forms of payment

  1. Payments for an Order submitted at the Online Store can be made as follows:

a) Bank transfer – to the indicated bank account of Puromedica. 
b) Credit Card – we are accepting credit cards issued by Visa, Mastercard, American Express, Discover, JCB.

Delivery time

  1. Forecast delivery time is included in the description of each Products offered by the Online Store.
  2. Dispatching an Order on the day of placing it for Products marked as shipping within 24 hours is possible if:
  3. The Order is placed on a working day, the payment is credited to the Seller’s bank account by 12.00 noon or the Seller receives information about choosing cash on delivery shipment by 12.00 noon.
  4. Consignments are delivered by FedEx courier company. FedEx delivers orders on working days, from Monday to Friday. At the moment of posting the consignment the Customer is informed about the waybill number by e-mail to check shipment status at the courier company’s website: http://www.fedex.com
  5. The Seller has no influence on the exact hour of delivery. The courier contacts the Customer by telephone to deliver the consignment.

Shipping costs

  1. The price of courier FedEx delivery depends from country, where the order was made.
  2. The final shipping costs, which depend on the weight, size and number of purchased Products, are communicated to the Customer before they express their consent to concluding the agreement with the Seller, namely, before purchasing the Products.

Receipt of consignment from the courier

  1. At the moment of receiving the Product sent at the address indicated by the Customer attention should be given to the external appearance of the delivered consignment. In case of stating visible mechanical damage or other worrying objections to the condition of the packaging, including logistic protection (e.g. the Product packaging is damaged, has visible signs of opening, the tape has been damaged), we recommend that you refuse accepting it and immediately inform the Seller about the above stated conditions.

If the external appearance of the consignment does not raise any objections at the courier’s presence, it is recommended to verify its content. In case of any comments on the technical or visual condition, or completeness of the received product, it is recommended to draw up a damages protocol. The courier has necessary forms in place and is obliged to confirm the stated irregularities. In case of stating damage of the consignment in transport or any objections to the quantity of the delivered Product, it is recommended to draw up a damages protocol in the presence of the courier (if the courier does not have such protocol in place, you can make an appointment with them at another date or draw it up on a piece of paper). The damages protocol should include: the date and hour of deliver and description of the damage. It should be signed and sent to the Seller immediately at its address for correspondence: ul. Batorowska 30, 62-070 Dąbrowa or scanned and sent at: office@puromedica.com The aforementioned comments and recommendations are given only for the purpose of streamlining the procedure of claim recovery by the Customer. A failure to exercise them does not, however, influence the Client’s possibility to exercise their rights resulting from defects of the Products.